Compas - Compas Web 2 West EU - Reduced Performance – Incident details

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Compas Web 2 West EU - Reduced Performance

ResolvedDegraded performance3 hours 1 minute

Affected

West Europe

Degraded performance from 1:02 PM to 3:07 PM, Operational from 3:07 PM to 4:03 PM

Web 2

Degraded performance from 1:02 PM to 3:07 PM, Operational from 3:07 PM to 4:03 PM

  • ResolvedUTC

    The issue affecting Compas Web2 West EU has been fully resolved.

    All services are now operating normally.

    We sincerely apologise for the inconvenience and appreciate your patience throughout the incident.

  • UpdateUTC

    We are seeing improved performance and functionality for Compas Web 2 West EU following the deployment of a fix.

    We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved.

  • MonitoringUTC

    We are seeing improved performance and functionality for Compas Web 2 West EU following the deployment of a fix.

    We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved.

  • IdentifiedUTC

    We’ve identified the root cause of the issue affecting Compas Web 2 West EU.

    Anti-Virus scans are running against an export folder which would normally have been excluded. AV Scanning is now taking the majority of available CPU resources resulting in reduced performance for Compas customers.

    We’re working on applying a fix and will keep you updated on progress.

  • InvestigatingUTC

    We are currently investigating an issue affecting Compas Web 2 West EU.

    Users may experience reduced system performance and timeouts.

    Our team is actively working to identify the cause. We’ll post updates as we learn more.