Compas Status - Incident history

Compas DR Test - Production 2026

2026-11-21T07:00:00.000+00:00

Type: Maintenance

Affected Components: Compas Services API, Web 1, Web 3, Budget API, Web 2, Web 2, Web 5, Web 4

Sep 7, 14:17:15 GMT+0
Identified - Compas DR Test - Production will proceed on 21st November 2026. All Compas systems will be unavailable from 7am UTC. Primary recovery process will be tested, with expected start time of test of around 8.30am UTC. Primary Recovery is based on zone redundancy, with data replicated to another zone within the Azure region in realtime. A full snapshot of all systems will be performed prior to the test to ensure continuity of data should the primary test fail and secondary recovery be required. Secondary Recovery is based on regional redundancy, with data restored from 4 hourly backups. This will be tested in Staging environments on 21st October 2026. While this test is scheduled for 8 hours, we anticipate completion by around 12 noon UTC. The extended maintenance window is to allow for secondary recovery if required as well as post recovery testing and validation. If secondary recovery is required, it will be notified through this status page. Data loss may occur if customers attempt to use the system during the post-recovery phase before official completion of the test is announced. Test results will be announced and made available by the support team before end of 2026\. Please do not request the results prior to official release. Target RPO: 4 Hours. Target RTO: 12 Hours..

(October 2026) Extended Maintenance Scheduled - 5pm UTC

2026-10-20T17:00:00.000+00:00

Type: Maintenance

Affected Components: Crew Travel, Compas Services API, Web 1, Web 3, Budget API, Web 2, Web 2, Web 5, Archivix CDN

Sep 23, 12:56:14 GMT+0
Identified - This month's maintenance window has been extended by two hours to accommodate essential hardware upgrades. These improvements are required to support the long-term reliability of the platform and enable future upgrades to be performed more efficiently. As part of this work, modifications will be made to operating system disk partitions. Full backups are taken before maintenance begins, and there is no risk to customer data during this activity. Downtime can be expected during this period..

(October 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-10-20T08:00:00.000+00:00

Type: Maintenance

Affected Components: Web 4

Sep 23, 12:57:18 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Update: Crew Travel Maintenance Window Extended

2026-09-28T14:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 3 minutes

Affected Components: Crew Travel

Sep 28, 14:00:00 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 14:33:59 GMT+0
Identified - Dear Customer, Please note that the scheduled maintenance window has been extended by one hour. The Crew Travel application will now be unavailable on **Monday, September 28th, from 14:00 to 16:00 UTC (17:00–19:00 Romania time / EEST)** due to scheduled maintenance. During this time, access to the application will not be possible. We apologize for the inconvenience and appreciate your patience. If you have any questions, please don't hesitate to reach out..

Sep 28, 16:03:14 GMT+0
Completed - Maintenance has completed successfully..

Crew Travel Unavailable Monday, Sept 28 (14:00–15:00 UTC)

2026-09-28T14:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 3 minutes

Affected Components: Crew Travel

Sep 25, 12:15:18 GMT+0
Identified - Dear Customer, We would like to inform you that the Crew Travel application will be unavailable for approximately 1 hour on Monday, September 28th, from 14:00 to 15:00 UTC (17:00–18:00 Romania time / EEST), due to scheduled maintenance. During this window, access to the application will not be possible. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions, please don't hesitate to reach out..

Sep 28, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 16:02:40 GMT+0
Completed - Maintenance has completed successfully..

(September 2026) Standard Maintenance Scheduled - 5pm UTC

2026-09-15T17:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 49 minutes

Affected Components: Crew Travel, Compas Services API, Web 1, Web 3, Budget API, Web 2, Web 2, Web 5, Archivix CDN

Sep 2, 07:23:53 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Sep 15, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 19:49:00 GMT+0
Completed - Maintenance has completed successfully..

(September 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-09-15T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 22 minutes

Affected Components: Web 4

Sep 2, 07:24:56 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Sep 2, 07:57:54 GMT+0
Identified - Please note this maintenance is September 2026, not August 2026. Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Sep 15, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 09:21:52 GMT+0
Completed - Maintenance has completed successfully..

(August 2026) Standard Maintenance Scheduled - 5pm UTC

2026-08-18T17:00:00.000+00:00

Type: Maintenance

Duration: 3 hours and 5 minutes

Affected Components: Compas Services API, Web 1, Web 3, Budget API, Web 2, Web 2, Web 5, Crew Travel, Archivix CDN

Aug 18, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 20:04:45 GMT+0
Completed - Maintenance has completed successfully..

Aug 5, 15:29:35 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

(August 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-08-18T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 4 minutes

Affected Components: Web 4

Aug 18, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 09:03:32 GMT+0
Completed - Maintenance has completed successfully..

Aug 5, 15:30:13 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

(July 2026) Standard Maintenance Scheduled - 5pm UTC

2026-07-21T17:00:00.000+00:00

Type: Maintenance

Duration: 3 hours and 4 minutes

Affected Components: Web 1, Web 3, Budget API, Web 2, Web 2, Compas Services API, Web 5, Crew Travel, Archivix CDN

Jul 1, 13:07:23 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Jul 21, 17:00:00 GMT+0
Identified - Maintenance is now in progress..

Jul 21, 20:04:06 GMT+0
Completed - Maintenance has completed successfully..

(July 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-07-21T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 34 minutes

Affected Components: Web 4

Jul 1, 13:08:09 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Jul 21, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 09:33:45 GMT+0
Completed - Maintenance has completed successfully..

(19th June 2026 4pm UTC) Compas SE Asia Web1/2 Restart

2026-06-19T16:00:00.000+00:00

Type: Maintenance

Duration: 4 minutes

Affected Components: Web 1, Web 2

Jun 19, 14:54:10 GMT+0
Identified - Due to a fault in our observability stack, the underlying database servers require a reboot to resolve a runtime issue in our Observability and Vulnerability scanning solutions. Service is expected to be offline for around 1 minute. Apologies for the inconvenience..

Jun 19, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 19, 16:04:25 GMT+0
Completed - Maintenance has completed successfully..

(June 2026) Standard Maintenance Scheduled - 5pm UTC

2026-06-16T17:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Web 1, Web 3, Web 2, Budget API, Web 2, Compas Services API, Web 5, Crew Travel, Archivix CDN

Jun 16, 17:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Jun 16, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

(June 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-06-16T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 5 minutes

Affected Components: Web 4

Jun 16, 08:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Jun 16, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 09:05:22 GMT+0
Completed - Maintenance has completed successfully..

(May 2026) Standard Maintenance Scheduled - 5pm UTC

2026-05-19T17:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Web 2, Budget API, Web 2, Compas Services API, Web 3, Web 1, Web 5, Crew Travel, Archivix CDN

May 19, 17:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

May 19, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

(May 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-05-19T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 14 minutes

Affected Components: Web 4

May 19, 08:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

May 19, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 09:14:12 GMT+0
Completed - Maintenance has completed successfully..

Compas Web 2 West EU - Reduced Performance

2026-04-30T13:02:14.580+00:00

Type: Incident

Duration: 3 hours and 1 minute

Affected Components: Web 2

Apr 30, 13:02:14 GMT+0
Investigating - We are currently investigating an issue affecting Compas Web 2 West EU. Users may experience reduced system performance and timeouts. Our team is actively working to identify the cause. We’ll post updates as we learn more..

Apr 30, 13:04:23 GMT+0
Identified - We’ve identified the root cause of the issue affecting Compas Web 2 West EU. Anti-Virus scans are running against an export folder which would normally have been excluded. AV Scanning is now taking the majority of available CPU resources resulting in reduced performance for Compas customers. We’re working on applying a fix and will keep you updated on progress..

Apr 30, 13:24:58 GMT+0
Monitoring - We are seeing improved performance and functionality for Compas Web 2 West EU following the deployment of a fix. We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved..

Apr 30, 15:07:34 GMT+0
Monitoring - We are seeing improved performance and functionality for Compas Web 2 West EU following the deployment of a fix. We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved..

Apr 30, 16:03:35 GMT+0
Resolved - The issue affecting Compas Web2 West EU has been fully resolved. All services are now operating normally. We sincerely apologise for the inconvenience and appreciate your patience throughout the incident..

(April 2026) Standard Maintenance Scheduled - 5pm UTC

2026-04-21T17:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Web 2, Budget API, Web 2, Compas Services API, Web 3, Web 1, Web 5, Crew Travel, Archivix CDN

Apr 21, 17:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Apr 21, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

(April 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-04-21T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 24 minutes

Affected Components: Web 4

Apr 21, 08:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Apr 21, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 09:23:53 GMT+0
Completed - Maintenance has completed successfully..

(March 2026) Standard Maintenance Scheduled - 6pm UTC

2026-03-17T18:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Web 2, Budget API, Web 2, Compas Services API, Web 3, Web 1, Web 5, Crew Travel, Archivix CDN

Mar 17, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 18:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

(March 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-03-17T08:00:00.000+00:00

Type: Maintenance

Duration: 52 minutes

Affected Components: Web 4

Mar 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 08:51:58 GMT+0
Completed - Maintenance has completed successfully..

Mar 17, 08:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Issue Identified

2026-03-06T10:57:44.657+00:00

Type: Incident

Duration: 2 hours and 58 minutes

Affected Components: Archivix CDN

Mar 6, 10:57:44 GMT+0
Identified - We’ve identified the root cause of the issue affecting Archivix CDN uploads. Internal Server Certificates failed to renew automatically resulting in internal systems failing to connect to each other. We’re working on applying a fix and will keep you updated on progress..

Mar 6, 12:13:18 GMT+0
Identified - We’re continuing to investigate elevated error rates and performance degradation on Archivix CDN. Certificate renewal issue has been identified and fix in progress. Affected users may experience issues uploading to Archivix CDN. Updates will be provided as soon as new information becomes available..

Mar 6, 12:35:21 GMT+0
Monitoring - We are seeing improved performance and functionality for Archivix CDN following the deployment of a fix. We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved..

Mar 6, 13:55:19 GMT+0
Resolved - The issue affecting Archivix CDN has been fully resolved. All services are now operating normally. We sincerely apologise for the inconvenience and appreciate your patience throughout the incident..

(February 2026) Standard Maintenance Scheduled - 6pm UTC

2026-02-17T18:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Web 2, Budget API, Crew Travel, Web 2, Web 1, Web 5, Compas Services API, Web 3, Archivix CDN

Feb 17, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 17, 18:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

(February 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-02-17T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 27 minutes

Affected Components: Web 4

Feb 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 09:26:35 GMT+0
Completed - Maintenance has completed successfully..

Feb 17, 08:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

(January 2026) Standard Maintenance Scheduled - 6pm UTC

2026-01-20T18:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: , , Web 2, Budget API, Crew Travel, Web 2, Web 1, Web 5, , Compas Services API, Web 3, Archivix CDN, West Europe → Services → Southeast Asia →

Jan 20, 18:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Jan 20, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

(January 2026) Standard Maintenance Scheduled (Web 4 Only) - 8am UTC

2026-01-20T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: Web 4

Jan 20, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 20, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 09:12:43 GMT+0
Completed - Maintenance has completed successfully..

(December 2025) Standard Maintenance Scheduled - 6pm UTC

2025-12-16T18:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Web 2, Web 1, Web 2, Budget API, Crew Travel, Web 5, Compas Services API, Web 3, Archivix CDN

Dec 16, 18:00:00 GMT+0
Identified - Standard maintenance includes hardware and software patching that may require full restart of environments. Downtime can be expected during this period..

Dec 16, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Compas Production Web2 West Europe - System Restart

2025-12-05T17:53:41.863+00:00

Type: Incident

Duration: 6 minutes

Affected Components: Web 2

Dec 5, 17:59:12 GMT+0
Resolved - This incident has been resolved..

Dec 5, 17:53:41 GMT+0
Investigating - An issue at the Operating System level has resulted in applications failing to restart successfully due to permission errors. This is preventative maintenance before it impacts core Compas Applications. We will deallocate and restart the server. Expected downtime is around 2 minutes..

Incident Detected

2025-08-18T19:35:30.363+00:00

Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: Web 1, Web 2

Aug 18, 19:35:30 GMT+0
Investigating - We are currently investigating an issue affecting Southeast Asia Network Systems. Users may experience long page load times and/or page timeouts. Our team is actively working to identify the cause. We’ll post updates as we learn more..

Aug 18, 19:55:29 GMT+0
Monitoring - We are seeing improved performance and functionality for Southeast Asia customers following the deployment of a fix. We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved..

Aug 18, 20:50:01 GMT+0
Resolved - The issue affecting Southeast Asia Networking has been fully resolved. All services are now operating normally. We sincerely apologise for the inconvenience and appreciate your patience throughout the incident..

Incident Detected

2025-07-09T07:27:41.650+00:00

Type: Incident

Duration: 3 hours and 31 minutes

Affected Components: Archivix CDN

Jul 9, 07:27:41 GMT+0
Investigating - We are currently investigating an issue affecting CDN Service for some customers. Documents uploaded during a small period of time between 6am and 8am UTC this morning are still showing a blue screen. Users may experience \[brief description of the impact, e.g. slow load times, failed requests, login issues\]. Our team is actively working to identify the cause. We’ll post updates as we learn more..

Jul 9, 08:25:49 GMT+0
Identified - We’ve identified the root cause of the issue affecting CDN. The issue was related to an unscheduled reboot in our datacenter causing a disruption to the upload process. We’re working on applying a fix and will keep you updated on progress..

Jul 9, 09:39:52 GMT+0
Investigating - We’re continuing to investigate elevated error rates and performance degradation on CDN. Affected users may experience inability to access documents uploaded during the impacted period. Updates will be provided as soon as new information becomes available..

Jul 9, 10:01:53 GMT+0
Monitoring - A fix has been implemented and we are beginning to see recovery in CDN. We are closely monitoring system performance and stability. Further updates to follow..

Jul 9, 10:59:07 GMT+0
Resolved - The issue affecting CDN has been fully resolved. All services are now operating normally. We sincerely apologise for the inconvenience and appreciate your patience throughout the incident..

CDN New Uploads failing

2025-03-12T08:45:00.000+00:00

Type: Incident

Duration: 8 hours and 45 minutes

Affected Components: Archivix CDN

Mar 12, 08:45:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 12, 09:52:01 GMT+0
Identified - Networking issue has been identified. Awaiting fix by Cloud Services Provider..

Mar 12, 14:53:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 12, 17:29:50 GMT+0
Resolved - This incident has been resolved..