Compas - Issue Identified – Incident details

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Issue Identified

ResolvedMajor outage2 hours 57 minutes

Affected

Services

Partial outage from 10:57 AM to 1:55 PM

Archivix CDN

Partial outage from 10:57 AM to 1:55 PM

  • ResolvedUTC

    The issue affecting Archivix CDN has been fully resolved.

    All services are now operating normally.

    We sincerely apologise for the inconvenience and appreciate your patience throughout the incident.

  • MonitoringUTC

    We are seeing improved performance and functionality for Archivix CDN following the deployment of a fix.

    We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved.

  • UpdateUTC

    We’re continuing to investigate elevated error rates and performance degradation on Archivix CDN.

    Certificate renewal issue has been identified and fix in progress.

    Affected users may experience issues uploading to Archivix CDN.

    Updates will be provided as soon as new information becomes available.

  • IdentifiedUTC

    We’ve identified the root cause of the issue affecting Archivix CDN uploads.

    Internal Server Certificates failed to renew automatically resulting in internal systems failing to connect to each other.

    We’re working on applying a fix and will keep you updated on progress.