Incident Detected
Affected
Degraded performance from 7:27 AM to 10:59 AM
Degraded performance from 7:27 AM to 10:59 AM
- Resolved · UTC
The issue affecting CDN has been fully resolved.
All services are now operating normally.
We sincerely apologise for the inconvenience and appreciate your patience throughout the incident.
- Monitoring · UTC
A fix has been implemented and we are beginning to see recovery in CDN.
We are closely monitoring system performance and stability.
Further updates to follow.
- Investigating · UTC
We’re continuing to investigate elevated error rates and performance degradation on CDN.
Affected users may experience inability to access documents uploaded during the impacted period.
Updates will be provided as soon as new information becomes available.
- Identified · UTC
We’ve identified the root cause of the issue affecting CDN.
The issue was related to an unscheduled reboot in our datacenter causing a disruption to the upload process.
We’re working on applying a fix and will keep you updated on progress.
- Investigating · UTC
We are currently investigating an issue affecting CDN Service for some customers.
Documents uploaded during a small period of time between 6am and 8am UTC this morning are still showing a blue screen.
Users may experience [brief description of the impact, e.g. slow load times, failed requests, login issues].
Our team is actively working to identify the cause. We’ll post updates as we learn more.