Compas - Compas Web 2 West EU - Reduced Performance – Incident details

All systems operational

Compas Web 2 West EU - Reduced Performance

Resolved
Degraded performance
Started about 1 month agoLasted about 3 hours

Affected

West Europe

Degraded performance from 1:02 PM to 3:07 PM, Operational from 3:07 PM to 4:03 PM

Web 2

Degraded performance from 1:02 PM to 3:07 PM, Operational from 3:07 PM to 4:03 PM

Updates
  • Resolved
    Resolved

    The issue affecting Compas Web2 West EU has been fully resolved.

    All services are now operating normally.

    We sincerely apologise for the inconvenience and appreciate your patience throughout the incident.

  • Update
    Update

    We are seeing improved performance and functionality for Compas Web 2 West EU following the deployment of a fix.

    We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved.

  • Monitoring
    Monitoring

    We are seeing improved performance and functionality for Compas Web 2 West EU following the deployment of a fix.

    We’ll continue monitoring to ensure the system remains stable before marking the issue as resolved.

  • Identified
    Identified

    We’ve identified the root cause of the issue affecting Compas Web 2 West EU.

    Anti-Virus scans are running against an export folder which would normally have been excluded. AV Scanning is now taking the majority of available CPU resources resulting in reduced performance for Compas customers.

    We’re working on applying a fix and will keep you updated on progress.

  • Investigating
    Investigating

    We are currently investigating an issue affecting Compas Web 2 West EU.

    Users may experience reduced system performance and timeouts.

    Our team is actively working to identify the cause. We’ll post updates as we learn more.